This section of the CCXML documentation should serve as your very first stopping point to visit when attempting to fix a problematic CCXML application. The information contained here will help you accurately assess and repair common coding errors, make you aware of any non-functional features, and give you the lowdown on what to do when you get stuck and need fast Support help.
Overview
Caching Techniques: Information regarding cache control for your hosting environment; several different types of webservers are covered to allow you fine-grained control over your document caching.
DebuggingTechniques: This subsection contains advice on how to write and debug a trouble-free application. This section also offers a linear, step-by-step guide for troubleshooting your application when your code seems to be riddled with errors
The Voxeo Real Time Logger: This section explains the intricacies of using the Voxeo real-time logging tool to help troubleshoot your application. Topics covered include a logger how-to guide, logger features, and info detailing how to discern an error from a system message.
Getting Support Help: The information contained within this portion of the appendices offers advice on how to get the quickest, most accurate response to support when you simply can't figure out the error on your own. Details include where to send your problems, what we will need to help you, and good old-fashioned, down-home humor to tide you over while you wait for us to fix your application.
Platform Issues and Limitations: This section is a must-read for all developers who are serious about their Call Control XML applications. This constantly updated listing provides accurate information on any and all known bugs on our CCXML platforms, and includes, (where applicable), the workaround methods that you can use to bypass these bugs and still get the functionality that you desire out of your application.
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