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|Sorry to quibble, but couldn't help noticing... "compliments" above should be "complements"|
|Nice catch, "deg!"
We have corrected this typo. The changes will push out to the live doc-set later this week...
I'm going through the Voxeo doc trying to figure out how to do the application you and I ICQ'd about. I need to forward an incoming call to an operator and record the entire conversation until the call ends. I thought maybe CCXML is the way to go but not sure at this point.
Since correcting spelling errors seems to be valid feedback, here's a couple more :)
1) 'unparalleled' in paragraph 2 and question #2.
2) Also a couple of it's which should be its are above.
Thanks for the head-up. I have alerted the documentation admins about the errors.
As far as recording both sides of a two-party bridge, CallXML or VoiceXML both have a call recording function. Sadly, CCXML currently only has a recording dialog extension capable of recording one-way audio (e.g. for a voicemail message).
|1. Is it possible to forward a call being processed by CCXML to another telephone number?
2. Can CCXML handle both SIP and SS7 (CAP3) calls , in a real deployment where does the CCXML/VoiceXML is placed
I'll try to answer your questions in order:
>> 1. Is it possible to forward a call being processed by CCXML to another telephone number?
This would be accomplished with the <redirect> element, details of which can be found here:
Conferencing may also be relevant to your question depending on the application specifics to meet your goals. CCXML should be able to meet your needs either way.
>> 2. Can CCXML handle both SIP and SS7 (CAP3) calls , in a real deployment where does the CCXML/VoiceXML is placed
This question really addresses the hardware and software aspects of the platform rather than CCXML. The Voxeo Prophecy platform speaks SIP/RTP natively. SS7 interops would require the use of a SS7->SIP gateway. CCXML and VoiceXML address the application aspects of the calls/connections. The platform would handle the input/output of the physical signals.
Please feel free to ask if we can clarify any of the above information, or if you have additional questions.